Policy regarding customer-oriented business operations

Principles for Customer-Oriented Business Operation

Last Updated: November 6, 2017
Principles for Customer-Oriented Business Operation

GogoJungle Corporation (hereinafter referred to as "the Company") has the philosophy of "Customer First" and is always indispensable to build a trusting relationship with customers by providing customer-oriented services. In order to realize the philosophy of "Customer First", we declare "Principles for Customer-oriented Business Operation" as follows.

1. Pursuiting the best customers's interests with appropriate management
2. Clarifying fees
3. Providing important informations in an easy-to-understand manner
4. Providing suitable services to customers
5. Providing appropriate motive framework to employees, etc.

The details for "Customer-Oriented Business Operation" are as follows.

1. Pursuiting the best customers's interests with appropriate management
Providing "Evaluation Review" feature on all products, which helps to eliminate asymmetry information
For products and services such as Advisory services, Software, E-book, etc. provided by the company, the results measured at the prevailing rate will be displayed correctly for those that able to be measured.
In addition, we believe that the only way to eliminate asymmetry information between financial operators and customers is to visualize customer's evaluation review result of each product and service.
Therefore, the evaluation review of customers who use each product and service will be made public without any intervention by the Company (except for content that may violate the law). It will be useful for purchase.

2. Clarifying fees
Fees for Advisory services are listed directly in product page on the website, the document before/when signing the contract.

3. Providing important informations in an easy-to-understand manner
The company will explain in detail the products and services it provides in the product page and various transaction manuals.
In addition, all the information we provide to customers is confirmed by the Compliance Department, and all information conforms to relevant laws and regulations, and there are no misleading expressions or misunderstandings for customers. We will strive to provide easy-to-understand information from the customer's standpoint.

4. Providing suitable services to customers
We will provide appropriate explanations on the product page so that you can pick up the products and services that suit your needs.

5. Providing appropriate motive framework to employees, etc.
We will endeavor to enhance in-house education and training so that employees always act with an awareness of "Customer-Oriented Business Operation" and provide high-quality services.

Created on October 16, 2017
Gogo Jungle,Inc.